Terms of Service

These terms are the agreement between you and Iris AI LLC (“Iris”, “we”, “us”) for use of the Iris AI agent platform — the website, the dashboard, the mobile app, the SMS and iMessage interfaces, and the APIs. By using Iris you accept them. If you are agreeing on behalf of a company, you are confirming you have the authority to bind it.

What Iris does

Iris provides AI agents that act on your behalf: answering messages, running scheduled work, and operating the third-party accounts you connect. Agents take real actions — sending email, placing calls, posting replies — and those actions are attributed to you.

You are responsible for what your agents do. Configure them with that in mind, and use the approval controls where the consequences matter.

Your account

• You must be at least 13, and old enough to enter a contract where you live.
• Give accurate information and keep it current.
• Keep your credentials secure. Activity under your account is your responsibility.
• Tell us promptly if you believe your account has been compromised.

Acceptable use

Do not use Iris to:

• Send unsolicited bulk messages. Iris can message people through Instagram, email, and SMS. Message people who have a reason to hear from you — someone who commented on your post, wrote to you, or opted in — and honour opt-outs immediately.
• Break the law, or the terms of any platform you connect. Instagram, Google, Slack and the rest each have their own rules, and those apply to what your agent does through them.
• Impersonate anyone, or misrepresent an AI agent as a human where doing so would mislead someone to their detriment.
• Harass, defraud, or endanger anyone, or produce content that sexualises minors.
• Upload malware, probe our systems, work around rate limits or credit metering, or attempt to access another customer’s data.
• Resell or white-label Iris without a written agreement with us.

We may suspend an account that breaches this section, with or without notice where the harm is ongoing. Platform access lost because of a customer’s conduct affects every Iris customer, which is why we treat this seriously.

Connected accounts

When you connect a third-party account you authorise Iris to act on it as you have configured. You confirm you are entitled to grant that access. We are not responsible for those services, their availability, or changes they make to their APIs — including a platform revoking access for reasons of its own.

Disconnect any account at any time in Settings → Integrations. See the Privacy Policy for what happens to the data.

Your content

You keep ownership of everything you put into Iris and everything your agents produce for you. You grant us only the licence needed to operate the service on your behalf — storing, processing, and transmitting your content to run the agents you configured.

AI output can be wrong, and sometimes confidently wrong. Check anything that matters before relying on it. Iris is not a substitute for legal, medical, financial, or other professional advice.

Credits and billing

• Paid plans are billed in advance and renew automatically until cancelled. Cancel any time in Settings → Billing; access continues to the end of the paid period.
• Agent work consumes credits, metered by the tokens a turn actually uses. Your balance is visible in the dashboard.
• Credits are not refundable and have no cash value. We may refund at our discretion.
• We may change pricing with at least 30 days’ notice to account holders. Changes take effect at your next renewal.
• Prices exclude tax unless stated otherwise.

Availability

We work to keep Iris running but do not promise uninterrupted service. We may change, suspend, or discontinue features. If we discontinue something you depend on materially, we will give account holders reasonable notice.

Our intellectual property

The Iris platform, software, and brand are ours. These terms do not transfer any of it to you beyond the right to use the service.

Ending the agreement

You can stop using Iris and delete your account at any time. We may suspend or terminate an account for breach of these terms, for non-payment, or if required by law. On termination your right to use the service ends and your data is handled as described in the Privacy Policy.

Disclaimers

To the fullest extent the law allows, Iris is provided “as is” and “as available”, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted, secure, or error-free, or that agent output will be accurate.

Limitation of liability

To the fullest extent the law allows, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Our total liability arising out of or relating to these terms is limited to the amount you paid us in the twelve months before the event giving rise to the claim.

Some jurisdictions do not allow these limits, in which case they apply to the extent permitted.

Indemnity

You agree to indemnify Iris against claims arising from your use of the service, your content, or your breach of these terms — including claims brought by people your agents contacted.

Governing law

These terms are governed by the laws of the State of Texas, without regard to conflict of law rules. The state and federal courts located in Dallas County, Texas have exclusive jurisdiction, and both parties consent to venue there.

Changes

We may update these terms. If a change is material we will update the effective date above and notify account holders by email before it takes effect. Continued use afterwards means you accept the revised terms.

Contact

Iris AI LLC
14241 Dallas Pkwy, Ste 600
Dallas, TX 75254
United States
contact@irisai.app