Resolve support tickets before they pile up

Support teams are drowning in repetitive tickets. Studies show that 40-60% of all customer support requests are questions that could be answered from existing documentation — password resets, shipping status checks, return policies, and basic how-to questions. But customers prefer asking a person over searching a help center, so these simple questions consume your most expensive resource: human agents.

The Iris AI Support Triage Agent handles these repetitive queries instantly, 24/7. It's trained on your knowledge base, product documentation, and FAQ content, so it provides accurate, helpful answers that sound natural — not like a frustrating chatbot reading scripts. Customers get instant resolution for common questions without waiting in a queue.

For complex issues that require human intervention, the agent doesn't just pass the buck. It gathers all necessary context — account information, issue details, steps already taken, error messages — and creates a detailed ticket for your team. When a human agent picks up the ticket, they have everything they need to resolve it quickly without asking the customer to repeat themselves.